Refund policy

 

As an online business, we take pride in our return, exchange, and refund policies.  Customer satisfaction is our first priority and therefore, we strive to provide the best service possible. Our policies are designed to be simple and clear . At Mison by kiran, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. 

 1. Return Window:

You have 7 days from the date you receive your item to request a return or exchange. Our 7-days  Return Warranty is designed to give you  complete peace of mind. and enough time to inspect your product for any issues.
If you find one, give us a call 0340 2554781 or email us support@misonbykiran.com

 2. Eligibility for Returns:

We only accept returns or exchanges for items that are defective, damaged, or if the wrong product was delivered.

To be eligible for a return or exchange, the item must be returned with its original packaging, tags and accessories (if applicable). Customers must contact us within 7 days of receiving the item and provide clear photos or videos showing the defect, damage, or incorrect product.

Items that are damaged due to misuse, negligence, normal wear and tear, or unauthorized alterations are not eligible for return or exchange.

3. How to Initiate a Return:

To start a return, please contact us via one of the following methods:

. Email: support@misonbykiran.com

. WhatsApp: 03402554781

Please provide your order number and the reason for your return. Once your return is approved, we will send instructions for returning  parcel to our warehouse ."House No#2,Street No#39,Muslimabad, Fatehgarh, Mughalpura ,Lahore,  Punjab, Pakistan

 4. Return Shipping Costs:

Original shipping charges are non-refundable. If a refund is issued, the original shipping cost will be deducted from the refund amount.

For defective, damaged, or incorrect items, both returns and exchanges are provided free of charge. Customers will not be charged any return shipping or exchange shipping fees.

We only accept returns or exchanges if the item is defective, damaged, or the wrong product was delivered.

We do not charge any restocking fee for approved returns or exchanges.

 5. Refunds 

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected

If approved refunds will be issued through: EasyPaisa, or JazzCash or bank account. Refunds are usually processed within 10 business days after approval.
If you have not received your refund within 10 business days  please contact us at 03402554781

 6. Damaged or Incorrect Items

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 ,If you need any further clarification regarding our Return & Refund Policy, feel free to contact us at 03402554781